We understand that you have used multiple accounts to manipulate Amazon customer reviews. Sellers are not allowed to manipulate ratings, feedback, or customer reviews. Because you are manipulating product reviews, you currently may not sell on Amazon.com. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.
Violations of our policies may also violate state and federal laws, including the Federal Trade Commission Act. Amazon strives to maintain customer trust and provide the best possible shopping experience. As a result, we will investigate when we learn that sellers, vendors, or others have attempted to manipulate reviews.
To learn more about this policy, search for "Prohibited Seller Activities and Actions" in Seller Central Help.
To appeal, please reply to this message with the following information: -- A detailed description with dates of all methods you used to post or obtain customer reviews that are prohibited by Amazon policies, or otherwise manipulate reviews. -- Contact information (name, email address, website, etc.) for any third parties you engaged to manipulate reviews or obtain prohibited reviews. -- Identifying information for any customer accounts you or a third party used to post prohibited reviews. -- Documentation (e.g., emails and receipts) from any such third party confirming you used their service. -- List of any prohibited reviews remaining on the Amazon site. -- Description of steps you have taken to prevent product review manipulation within your organization and how this will prevent future violations.
Once we receive your plan, we will review it and decide whether you may sell on Amazon.com again. If you do not send an acceptable plan within 17 days, we may cancel your listings and hold any funds in your account for about 90 days, but funds could be held longer.
For help creating your plan, search for "Appeal the restriction or removal of selling privileges" in Seller Central Help.
We look forward to hearing from you.
Sincerely,
Seller Performance Team Amazon.com http://www.亚马逊.com
邮件内容是：
Hello,
We understand that you have used multiple accounts to manipulate Amazon customer reviews. Sellers are not allowed to manipulate ratings, feedback, or customer reviews. Because you are manipulating product reviews, you currently may not sell on Amazon.com. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.
Violations of our policies may also violate state and federal laws, including the Federal Trade Commission Act. Amazon strives to maintain customer trust and provide the best possible shopping experience. As a result, we will investigate when we learn that sellers, vendors, or others have attempted to manipulate reviews.
To learn more about this policy, search for "Prohibited Seller Activities and Actions" in Seller Central Help.
To appeal, please reply to this message with the following information:
-- A detailed description with dates of all methods you used to post or obtain customer reviews that are prohibited by Amazon policies, or otherwise manipulate reviews.
-- Contact information (name, email address, website, etc.) for any third parties you engaged to manipulate reviews or obtain prohibited reviews.
-- Identifying information for any customer accounts you or a third party used to post prohibited reviews.
-- Documentation (e.g., emails and receipts) from any such third party confirming you used their service.
-- List of any prohibited reviews remaining on the Amazon site.
-- Description of steps you have taken to prevent product review manipulation within your organization and how this will prevent future violations.
Once we receive your plan, we will review it and decide whether you may sell on Amazon.com again. If you do not send an acceptable plan within 17 days, we may cancel your listings and hold any funds in your account for about 90 days, but funds could be held longer.
For help creating your plan, search for "Appeal the restriction or removal of selling privileges" in Seller Central Help.
We look forward to hearing from you.
Sincerely,
Seller Performance Team
Amazon.com
http://www.亚马逊.com
但是问题是我们其实刷的很少，写了几个直评，top reviewer
找了几个，比例比较大，但是亚马逊邮件中一般都有理由的，这上面说是“multiple account"什么鬼啊？我们只有一个账号（主账号和子账号），就没有第二个了。发邮件问亚马逊那边也没有回复。
有没有人收到同样的邮件啊或者有没有大神知道原因啊？如何申述？在线等指点
从亚马逊目前的手法来看，很可能采用了关联的方式寻找潜在的policy breaker。
就是说，他们抓到了一个测评刷单者，“严刑逼供”下，交代出别的测评刷单者。以此一一关联。
你的情况很可能是有给你测评的人中招了，把你供出来了。
这种情况下最好的办法是既不能承认你刷单，但是又不能不认错。
之前遇到的情况申诉成功的案例是： 诚恳承认错误，有联系差评客人改差评，可能措辞不太严谨，有提供好处交换删除差评之虞；在亚马逊颁布政策禁止刷单后的1-2个月，因为有些早先联系过的测评人陆续给出Review，故而在政策过渡期有违规之嫌。blablabla，反正就是十分抱歉，再也不敢了。
目前刷测评的风险极高，建议不要再做测评。除非测评人是你的朋友同学，非常熟悉的人。纯粹刷FBM或者FBA，问题会少很多。但是FBA目前仍没有成熟模式。
第二：把错误原因写出来。
第三：就是你针对你的错误所正在进行的措施。
第四：你在未来应该做出哪些计划来避免这些问题的出现。
应该的buyer的账户wiped了，所以你被查了，你可以联系一下问问你的reviewer
从亚马逊目前的手法来看，很可能采用了关联的方式寻找潜在的policy breaker。
就是说，他们抓到了一个测评刷单者，“严刑逼供”下，交代出别的测评刷单者。以此一一关联。
你的情况很可能是有给你测评的人中招了，把你供出来了。
这种情况下最好的办法是既不能承认你刷单，但是又不能不认错。
之前遇到的情况申诉成功的案例是： 诚恳承认错误，有联系差评客人改差评，可能措辞不太严谨，有提供好处交换删除差评之虞；在亚马逊颁布政策禁止刷单后的1-2个月，因为有些早先联系过的测评人陆续给出Review，故而在政策过渡期有违规之嫌。blablabla，反正就是十分抱歉，再也不敢了。
目前刷测评的风险极高，建议不要再做测评。除非测评人是你的朋友同学，非常熟悉的人。纯粹刷FBM或者FBA，问题会少很多。但是FBA目前仍没有成熟模式。
亚马逊相关问答