We understand that you have used multiple accounts to manipulate Amazon customer reviews. Sellers are not allowed to manipulate ratings, feedback, or customer reviews. Because you are manipulating product reviews, you currently may not sell on Amazon.com. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.
Violations of our policies may also violate state and federal laws, including the Federal Trade Commission Act. Amazon strives to maintain customer trust and provide the best possible shopping experience. As a result, we will investigate when we learn that sellers, vendors, or others have attempted to manipulate reviews.
To learn more about this policy, search for "Prohibited Seller Activities and Actions" in Seller Central Help.
To appeal, please reply to this message with the following information: -- A detailed description with dates of all methods you used to post or obtain customer reviews that are prohibited by Amazon policies, or otherwise manipulate reviews. -- Contact information (name, email address, website, etc.) for any third parties you engaged to manipulate reviews or obtain prohibited reviews. -- Identifying information for any customer accounts you or a third party used to post prohibited reviews. -- Documentation (e.g., emails and receipts) from any such third party confirming you used their service. -- List of any prohibited reviews remaining on the Amazon site. -- Description of steps you have taken to prevent product review manipulation within your organization and how this will prevent future violations.
Once we receive your plan, we will review it and decide whether you may sell on Amazon.com again. If you do not send an acceptable plan within 17 days, we may cancel your listings and hold any funds in your account for about 90 days, but funds could be held longer.
For help creating your plan, search for "Appeal the restriction or removal of selling privileges" in Seller Central Help.
We look forward to hearing from you.
Sincerely,
Seller Performance Team Amazon.com http://www.亚马逊.com
邮件内容是：
Hello,
We understand that you have used multiple accounts to manipulate Amazon customer reviews. Sellers are not allowed to manipulate ratings, feedback, or customer reviews. Because you are manipulating product reviews, you currently may not sell on Amazon.com. Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.
Violations of our policies may also violate state and federal laws, including the Federal Trade Commission Act. Amazon strives to maintain customer trust and provide the best possible shopping experience. As a result, we will investigate when we learn that sellers, vendors, or others have attempted to manipulate reviews.
To learn more about this policy, search for "Prohibited Seller Activities and Actions" in Seller Central Help.
To appeal, please reply to this message with the following information:
-- A detailed description with dates of all methods you used to post or obtain customer reviews that are prohibited by Amazon policies, or otherwise manipulate reviews.
-- Contact information (name, email address, website, etc.) for any third parties you engaged to manipulate reviews or obtain prohibited reviews.
-- Identifying information for any customer accounts you or a third party used to post prohibited reviews.
-- Documentation (e.g., emails and receipts) from any such third party confirming you used their service.
-- List of any prohibited reviews remaining on the Amazon site.
-- Description of steps you have taken to prevent product review manipulation within your organization and how this will prevent future violations.
Once we receive your plan, we will review it and decide whether you may sell on Amazon.com again. If you do not send an acceptable plan within 17 days, we may cancel your listings and hold any funds in your account for about 90 days, but funds could be held longer.
For help creating your plan, search for "Appeal the restriction or removal of selling privileges" in Seller Central Help.
We look forward to hearing from you.
Sincerely,
Seller Performance Team
Amazon.com
http://www.亚马逊.com
但是问题是我们其实刷的很少，写了几个直评，top reviewer
找了几个，比例比较大，但是亚马逊邮件中一般都有理由的，这上面说是“multiple account"什么鬼啊？我们只有一个账号（主账号和子账号），就没有第二个了。发邮件问亚马逊那边也没有回复。
有没有人收到同样的邮件啊或者有没有大神知道原因啊？如何申述？在线等指点
亚马逊相关问答