Thank you for contacting us about feedback removal request.
We have reviewed your request for feedback removal. Regrettably, the feedback did not meet the criteria for removal. Please know that we strive to put in our best to help you make selling a better experience, however there are situations where we have to express our inability to meet your requirements and expectations wholeheartedly.
I understand your concern but I would like to inform you there are some policies and guidelines which are set by the Amazon which we have to follow. I apologize for not removing this feedback. So I would request you to contact the buyer and ask him for the removal of the feedback.If the buyer agrees to remove the feedback, and is not able to do so, you can ask him to provide a written proof in the buyer - seller communication. We will then remove the feedback for you.
Please do not consider this as a denial of your request for removal but rather as an opportunity to educate and create a good relationship with our buyer, offer them options to improve their Amazon experience.
For your reference, Amazon will remove feedback for these reasons:
- The feedback includes obscene language. - The feedback includes seller-specific personally identifiable information. - The entire feedback comment is a product review. - The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon. - The feedback comment violates any applicable laws. -----------------------------------------------------------------------------------------------------
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Greetings from Amazon Seller Support,
Thank you for contacting us about feedback removal request.
We have reviewed your request for feedback removal. Regrettably, the feedback did not meet the criteria for removal. Please know that we strive to put in our best to help you make selling a better experience, however there are situations where we have to express our inability to meet your requirements and expectations wholeheartedly.
I understand your concern but I would like to inform you there are some policies and guidelines which are set by the Amazon which we have to follow. I apologize for not removing this feedback. So I would request you to contact the buyer and ask him for the removal of the feedback.If the buyer agrees to remove the feedback, and is not able to do so, you can ask him to provide a written proof in the buyer - seller communication. We will then remove the feedback for you.
Please do not consider this as a denial of your request for removal but rather as an opportunity to educate and create a good relationship with our buyer, offer them options to improve their Amazon experience.
For your reference, Amazon will remove feedback for these reasons:
- The feedback includes obscene language.
- The feedback includes seller-specific personally identifiable information.
- The entire feedback comment is a product review.
- The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon.
- The feedback comment violates any applicable laws.
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这部分代价要舍得投入，差评对销量的影响太大，没办法。
亚马逊相关问答