首先，如果是一款产品退货多，建议楼主赶紧去拿产品测试下，如果有问题，无法改进，趁还出得动赶紧甩完。 其次，退货多但是却没有客户反映具体问题？会不会是实物跟图片相差大，本身产品看起来就劣质？ 如果你不知道产品本身问题或者觉得没啥问题，再去发信问客户退货原因，不然有可能不问还好，问一下就来个差评。下面是我的模板，仅供参考，随机应变 Hi 客户名字,
Good day. This is XX from 公司名字. Recently we received a return 退货产品 from you. We are really sorry for that. Would you please tell us the exact problem of this item so we can improve? We sincerely hope we can provide high quality products and considerate service for our customers. Enhancing customers' shopping experience should be our seller's absolute priority, we always try our best. Your advice about this item will be highly appreciate.Thanks. : )
其次，退货多但是却没有客户反映具体问题？会不会是实物跟图片相差大，本身产品看起来就劣质？
如果你不知道产品本身问题或者觉得没啥问题，再去发信问客户退货原因，不然有可能不问还好，问一下就来个差评。下面是我的模板，仅供参考，随机应变
Hi 客户名字,
Good day. This is XX from 公司名字. Recently we received a return 退货产品 from you. We are really sorry for that. Would you please tell us the exact problem of this item so we can improve? We sincerely hope we can provide high quality products and considerate service for our customers. Enhancing customers' shopping experience should be our seller's absolute priority, we always try our best. Your advice about this item will be highly appreciate.Thanks. : )
Best regards
XX
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